Credits and plans

Haarness Cloud is paid with a plan, plus optional top-ups. Everything is measured in credits: 1,000 credits = $1.00.

Choose a plan

Open Billing and choose a plan. Each plan includes, every month:

The pricing page always shows the current plans. Prices are in US dollars.

• AI credits pay for model requests.
• Compute hours pay for the time your Cloud workspaces run on the standard machine. Bigger machines use hours faster.
• Disk is the total size of all your workspaces' disks.
• Network traffic is included within fair use: normal development work never runs into it. Only unusually large transfers beyond it are charged, and only when Overage is on.

These are separate allowances shared by your whole account. Unused compute hours do not turn into AI credits, or the other way round.

Pay yearly, get two months free

Switch Billing period to Yearly before you choose a plan. You pay for ten months and get twelve. The allowances still reset every month: a yearly Pro plan gives you 8,000 AI credits and 40 compute hours each month for a year. Already on a plan? Switch between monthly and yearly in Manage plan.

Try it free

An account that has never had a plan can start a 14-day trial with 2,000 AI credits, 5 compute hours, 5 GB of disk and one workspace running at a time. Choose Start free trial in Billing and save a card on the Stripe page. Nothing is charged, and the trial never turns into a paid plan on its own: when it ends, Cloud stops spending until you choose a plan. Each account can have one trial, and each card can start one trial, so a new team account needs a card that has not had a trial yet. The Terms also allow one trial per person.

Choosing a plan during the trial ends the trial and starts the plan's first month. If the trial ends without a plan, your workspaces stop but are kept; a workspace that stays stopped for 30 days, on an account with no plan and no purchased credits, is deleted with its disk.

Teams

A team has its own plan, credits and members, separate from your personal account.

1. Open Settings → Team and create a team. The account menu now switches between your personal account and your teams.
2. With the team selected, open Billing and choose Team for the number of seats you need (from 2 to 200).
3. Invite people by email from Settings → Team. The link works for a week, and they join with the address you invited.

Every seat adds its credits and hours to one pool the whole team draws from. Members plus pending invitations can not exceed the seats; add seats from Billing → Manage plan. Owners and admins manage members; billing members manage the plan and payments; builders work in the team's workspaces; viewers can look.

Monthly credits and purchased credits

Monthly allowances are always used first. A model costs the same whichever balance pays for it.

Top up

In Billing, choose Add credits (it scrolls to Top up), pick an amount and choose Buy credits:

The extra 10% is a one-time service fee. After that, credits are worth their face value: 20,000 credits buy exactly $20.00 of usage. Billing shows the fee and the total before you pay.

Automatic top-ups

So work never stops halfway, Billing → Automatic top-ups can buy a pack for you. Choose Save a card, pick the pack under Buy and the threshold under When AI credits fall below (5,000 credits unless you change it, and at least 1,000), then choose Save. Whenever the AI credits that can pay (this month's included credits, plus purchased credits) fall below the threshold, your saved card is charged for the pack, at most three times a day. Turning automatic top-ups on also turns Overage on, since purchased credits only pay with it.

The card charged is your default card on Stripe's billing page, which Payment methods in Billing opens, so replacing it there is all it takes.

If a charge is declined, or Stripe refuses it or has not confirmed it within half an hour, automatic top-ups turn off, Billing says why, and you get an email. While Stripe has not answered, nothing else is charged, so a pack is never paid twice. Turn automatic top-ups off at any time.

Overage: may Cloud spend beyond your plan?

Overage is a switch in Billing.

• Off: when a monthly allowance runs out, the work that needs it stops. Model requests are refused, and a running workspace that uses up its compute hours is stopped. Its files are kept. Nothing more is charged.
• On: purchased credits pay for anything beyond your plan, at the published overage rates. Without automatic top-ups, you are never billed for more than the purchased credits you hold.

You get an email when an allowance is 80% used and another when it runs out. Billing estimates, at your pace over the last 7 days, whether your AI credits last until they reset or how many days they have left. When fewer than 14 days are left, the sidebar meter shows the count too.

Your own provider keys

A router can send requests through your own provider keys instead. Those requests cost no credits: your provider bills you directly. They still need an active plan or the trial.

Limit what a key can spend

Each API key can have its own Monthly spending cap (credits), a Maximum credits per request and rate limits. A key that reaches its cap stops working until the next month, and the rest of your account keeps going.

See where your credits went

Everything is in Billing:

A balance can dip briefly while a request runs. Cloud sets aside the most a request could cost, then keeps only the real cost once it finishes. The set-aside amount is shown as Held in reservations.

From the terminal:

haarness account --billing

Next

• What a model request costs: worked examples with real token counts
• Compute, storage and egress: machine sizes, disk and data transfer
• Renewals, cancellation and refunds: renewals, changing plan and cancelling