> ## Documentation index
> Fetch the complete documentation index at: https://haarness.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Renewals, cancellation and refunds

## When your allowances reset

Your allowances reset on the same day each month as the day you subscribed. **Billing** shows the date next to
each allowance. A yearly plan is paid once a year and still resets its allowances every month.

When a month starts:

| | On reset |
| --- | --- |
| Monthly AI credits and compute hours | Set back to your plan's amounts; last month's leftovers do not carry over |
| Purchased credits | **Untouched** |

A yearly plan renews automatically at the end of its year, at the yearly price then in effect. You get a reminder
by email before it renews.

If a renewal payment fails, the new month's allowances are not added until it succeeds. You keep access to your
account, workspaces, purchased credits and invoices. Update your card under **Billing → Payment methods**.

## Change your plan

Open **Billing** and choose **Manage plan**. You manage the subscription, seats, invoices and card on Stripe's
secure billing page, then come back to Haarness.

An upgrade takes effect at once: you pay the difference for the rest of the period, and the rest of this month's
allowances grow by the same share. A downgrade takes effect at the next renewal.

Switching between monthly and yearly billing starts a new billing period the day the switch takes effect. Stripe
bills the new period at once, less a credit for the unused part of the old one (a credit larger than the bill stays
on your Stripe balance for the next invoices), and your monthly allowances start again from that day.

## Cancel

1. Open **Billing** and choose **Cancel subscription**.
2. Nothing changes until the end of the period you have paid for, a month or a year: workspaces run, and allowances
   and credits stay usable. You are not charged again.
3. When that period ends, monthly allowances stop and workspaces can no longer run.

Changed your mind before then? Choose **Resume subscription**, and the plan renews as normal.

After the plan ends, your purchased credits are kept, and so are your workspaces and their files, with two limits:

- **Disk has no allowance any more.** With **Overage** on, purchased credits pay for every workspace's disk at
  500 credits per GB per month; with it off, nothing is charged.
- **A workspace that stays stopped for 30 days,** on an account with no plan and no purchased credits, is deleted
  with its disk.

Subscribe again within that time and everything is where you left it. To stop paying for disk, delete the workspaces
you no longer need.

## What happens to your credits

| | When you cancel | When your account is deleted |
| --- | --- | --- |
| Monthly allowances | Usable until the end of the paid period | Gone |
| Purchased credits | Kept for as long as your account exists | Forfeited, unless a refund applies |

Credits are a balance for Haarness services, not money held for you. They cannot be exchanged for cash.

## Refunds

If you are a consumer in the EU, the UK or a similar jurisdiction, you can withdraw from a payment within 14 days
and get back the part you have not used. Email [admin@haarness.ai](mailto:admin@haarness.ai) from your account's
email address and say which payment. Otherwise, fees already paid and credits already spent are not refunded,
unless the law requires it or we made a billing error. The [Terms](https://haarness.ai/terms) have the details. A refund shows in
**Billing → Ledger** as its own line, next to the original purchase.

If a payment is disputed with your bank, the unspent credits from that payment are frozen until the dispute is
settled. Your account, data and invoices stay available the whole time.

## Export your data

To keep a workspace's work, push it to its Git repository or download files from its **Files** tab. See [Keep a copy
of a workspace's files](https://haarness.ai/docs/cloud/workspaces.md#keep-a-copy-of-a-workspaces-files). Your invoices are in **Billing →
Payments**, and every credit movement is in **Billing → Ledger**.

## Delete workspaces or your account

- **A workspace:** open it and choose **Delete workspace** from the workspace menu. Its machine and disk are erased
  straight away.
- **Your account:** open **Settings → Your data** and choose **Delete account**, or in Haarness for Android or
  Haarness for iPhone open your profile and tap **Delete account**. You see what goes before you confirm: your
  workspaces and their files, your plan (cancelled at once), purchased credits, and which teams close or keep going
  without you. Type your email address, or `DELETE` if the page asks for it, and a two-factor code if you use one, to
confirm. Your account, workspaces,
  exports, backups, sign-ins, devices, keys and connected computers are deleted. Invoices, payments and the ledger
  are kept, as tax law requires.
- **A team you own alone:** if others belong to it, make someone else an owner (or remove the other members) first,
  so nobody loses the team with your account. A team only you belong to is deleted with your account.

[Delete your Haarness account](https://haarness.ai/docs/cloud/delete-account.md) has every step, including how to ask by email when you
cannot sign in, and what is kept and for how long. The [Privacy policy](https://haarness.ai/privacy) explains what we keep and why.